Terms of Service

About these terms

Vlora is operated by PT Fintastic Digital Inovasi, based in Denpasar, Bali, Indonesia. By registering, signing in, or booking a class through Vlora, you agree to be bound by these terms.

These terms are read together with our Privacy Policy, which explains how personal data is handled and forms an inseparable part of this document.

Definitions

Vlora

The software and service operated by PT Fintastic Digital Inovasi.

Studio

A business that subscribes to Vlora to manage its class schedule, bookings, and payments.

User

A Studio owner or staff member with an account to access the Vlora dashboard.

Client

A person who books or attends a class at a Studio through Vlora's booking pages.

Accounts and their security

• The details you give when registering must be accurate and kept up to date.
• You are responsible for keeping your account credentials confidential, including your password and access to any Google account you use to sign in.
• Any action taken through your account is treated as taken by you.
• Tell us immediately if you suspect someone else has accessed your account.

We may suspend an account used in a way that endangers the security of the service or other users' data.

Vlora's role and the Studio's responsibilities

Vlora provides the software. The classes, instructors, facilities, schedule, and prices belong to and are the responsibility of the Studio.

The agreement over a class is between the Client and the Studio. Vlora is not a party to it. Complaints about a cancelled class, a substituted instructor, facility quality, or pricing are settled directly with the Studio.

The Studio is responsible for the accuracy of the information it displays, for compliance with its own business licensing, and for the handling of its client data as set out in section 2 of the Privacy Policy.

Bookings, payments, and cancellations

Payments are processed through Duitku as the licensed payment provider. Each Studio transacts on its own merchant account, so funds from Clients settle to the Studio and are not held by Vlora.

Cancellation, rescheduling, package validity, and refund terms are set by each Studio and shown on its booking pages. Vlora applies those terms as the Studio configures them; Vlora does not set them and cannot override them.

If a technical fault affects payment processing, for example funds taken without a booking being recorded, contact us via section 12 and we will trace it with the Studio and the payment provider.

Content and data you upload

You keep ownership of what you upload: logos, class photos, descriptions, and client data. You grant us a limited permission to store, display, and process it as far as needed to run the service for you.

You warrant that you hold the rights to the content you upload, and that it infringes no third party's rights and breaches no applicable regulation.

Prohibited use

• Accessing or attempting to access another Studio's data.
• Testing, scanning, or penetrating the security of the service without our written permission.
• Automating requests at a volume that degrades availability for other users.
• Using the service for activity that breaches Indonesian law.
• Copying, reverse-engineering, or reselling the software.

Service availability

We work to keep the service available, but do not promise uninterrupted availability. Planned maintenance is announced in advance where possible. Disruption at third-party providers such as payment networks, email delivery, and file storage can affect the service beyond our control.

Subscription fees

Fees, billing cycles, and plan scope are set in a separate agreement between Vlora and each Studio. Changes to fees are notified to the Studio in advance.

Intellectual property

The Vlora software, its interface, its name, and its logo belong to PT Fintastic Digital Inovasi. A subscription grants you the right to use the service, not rights in the software itself.

Limitation of liability

To the extent permitted by applicable law, our liability for loss arising from use of the service is limited to the subscription fees you paid over the preceding twelve months.

This limitation does not exclude liability that cannot be excluded by law, including liability arising from intent or gross negligence.

Termination

A Studio may end its subscription in line with its subscription agreement. We may terminate or suspend the service on a breach of these terms that is not remedied after notice, or where required by law.

After a subscription ends, the Studio is given a reasonable opportunity to export its data before it is deleted. Handling of data after termination follows section 10 of the Privacy Policy.

Governing law, changes, and contact

These terms are governed by the law of the Republic of Indonesia. Disputes that cannot be settled amicably are resolved before the competent court in Denpasar, Bali.

We may change these terms as the service develops. The date of the last change appears at the top of the page, and material changes are notified to Studios by email.

Operator

PT Fintastic Digital Inovasi

Address

Denpasar, Bali, Indonesia

Email

hi@vlora.app